Contacting Everabyte support
Reach support by email, contact form or live chat, or use the developer documentation. Typical response within 24 hours (9 AM–6 PM GMT).
When a problem is not solved by the help center articles, the Everabyte team can help. Here are the available channels, response times and the information to provide for a fast diagnosis.
In short
Contact support by email at [email protected], via the form on the Contact page or through the website’s live chat. The team typically responds within 24 hours (business hours 9 AM–6 PM GMT). Never send your password, encryption key, API keys or verification codes.
Available channels
- Email: [email protected].
- Contact form: the Contact page.
- Live chat: available on the everabyte.com website.
- Developer documentation: docs.everabyte.com for technical API questions.
Response time
The team typically responds within 24 hours. Business hours are 9 AM to 6 PM GMT.
Standard and enterprise support
The response times above describe the standard support available to all customers. Enterprise and custom solutions may include extended support arrangements — such as priority handling or 24/7 coverage — as set out in your contract. If you subscribed under such an agreement, refer to it or contact the sales team through the Contact page.
What to include in your request
To speed up diagnosis, include where possible:
- a description of the problem;
- the exact time it occurred;
- your browser and operating system;
- a screenshot;
- the exact error message;
- any request ID shown.
Keeping your exchanges safe
Important — Never send your password, encryption key, API keys or secrets, or verification codes to support: no one at Everabyte will ever ask for them.
For technical API questions, check the developer documentation at docs.everabyte.com first, then follow up with a support request if needed.
Common issues
How fast does support respond?
Typically within 24 hours, during business hours (9 AM–6 PM GMT).
Which channel should I use for technical API questions?
Check the developer documentation at docs.everabyte.com first; for everything else, write to [email protected].
What should I attach to my request?
A description of the problem, the exact time, your browser and operating system, a screenshot, the exact error message and any request ID shown.
Was this article helpful?
Thanks for your feedback.
Still need help?
Can't find what you're looking for? Our support team can help.