Troubleshooting
7 articles
Fixes for common sign-in, upload, sharing and payment issues.
- I can't sign in to my accountSign-in problems: check your email address and password, your connection, then try another browser. Contact [email protected] if it persists.
- I'm not receiving Everabyte emailsMissing verification emails or notifications: spam, delivery delay, account email address. The checks to run and when to contact support.
- File upload failsUpload failing or interrupted: file size limit, remaining storage quota, connection, browser. An ordered checklist and where to get help.
- File download failsDownload failing or interrupted: connection, browser or shared link restrictions. An ordered checklist and what to send support.
- Shared link problemsShared link not working: expired link, password required, download limit reached or file deleted. Fixes for recipients and file owners.
- Payment failedPayment declined: verify your card details and funds with your bank, or switch methods (card or cryptocurrency). Consequences of repeated failures.
- Contacting Everabyte supportReach support by email, contact form or live chat, or use the developer documentation. Typical response within 24 hours (9 AM–6 PM GMT).
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