Can Everabyte read my files?
Two layers of encryption protect your stored files, and your decryption key remains under your control — here is exactly what Everabyte services can and cannot do.
This is one of the most frequent questions we receive, and it deserves a direct answer. Here is what Everabyte can and cannot see, and the cases where the rules are defined by contract instead.
In short
Two layers of encryption protect your stored files — application-level before storage and storage-level at rest — and direct access to stored objects does not reveal the original file contents. Your decryption key remains under your control: Everabyte services cannot use it or access decrypted stored files without an operation authorized by you, through controlled and logged administrative paths.
What the encryption guarantees
Files are transferred over TLS 1.3 and encrypted with AES-256-GCM before being written to storage. The storage provider receives and holds ciphertext only. An attacker who obtained stored data would face encrypted files.
What Everabyte can do
Everabyte is not a zero-knowledge provider. Restores, integrity verification and the operation of the encryption layer are performed by Everabyte services according to the permissions configured on your account. Administrative access is restricted, requires multi-factor authentication, and is logged. We do not use the content of your files for advertising, profiling or AI training.
What about access to my account?
You sign in and manage your account with authentication and session tokens. These tokens are used for access control and session handling.
Contractual exceptions
For dedicated-server or custom-module deployments, your order form or data processing agreement (DPA) states what we can access, and we tell you before building anything that changes the position.
Note — You can read more about the data we can and cannot see in our privacy policy and in What data we can see.
What this means for support
If you contact support about a file problem, we can help with the service and, within your permissions, with restores and verification. Access actions are performed under your permissions and are logged.
Common issues
Can Everabyte staff open my files during a support request?
Actions on files are bound to the permissions on your account and go through controlled, logged administrative access. Support cannot act outside your permissions.
Does this apply to white-label deployments?
Yes. The same encryption model applies across the storage platform, including white-label deployments.
What about dedicated servers or custom modules?
Your order form or DPA states what we can access, and we tell you before building anything that changes the position.
Where can I learn more about the data you process?
See our privacy policy and the article What data we can see.
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