Frequently asked questions

Everabyte is a secure cloud storage platform that allows individuals, startups, and businesses to store, organize, and manage their data online. It centralizes your files in the cloud so you can access them from anywhere while keeping them protected with strong security controls.

Everabyte is designed for a wide range of users, including individuals who need safe backup for personal files, startups that need flexible storage for their growing teams, and established businesses that require reliable, scalable cloud storage with strong security.

Everabyte stores your files on secure cloud servers instead of only on your local devices. You upload data through a web interface or connected tools, manage folders and user permissions in a dashboard, and then access your files from any authorized device with an internet connection.

You can store documents, images, videos, backups, and most common business file types in Everabyte, as long as they comply with our acceptable use policy. This makes it ideal for centralizing personal files, project assets, reports, and long-term archives in one secure place.

Individuals use Everabyte to safely back up personal documents, photos, and important records in the cloud. With secure sharing and access from any device, you can protect your data from device loss while keeping it easy to reach.

Yes. You can sign in to Everabyte from any compatible device with an internet connection, whether you are at home, in the office, or on the move. This makes it easy for individuals and teams to work with the same secure cloud storage from anywhere.

To get started, create an Everabyte account, choose the plan that fits your needs, and begin uploading your files to the cloud. You can then invite team members, set permissions, and organize your data into folders and shared spaces.

No advanced technical skills are required to use Everabyte. The platform is designed with a simple, intuitive interface so individuals, startups, and businesses can manage their cloud storage without needing a dedicated IT team.

Everabyte provides support resources such as documentation, guides, and direct contact options so you can get help if you have questions about security, configuration, or daily use. Our goal is to make your move to secure cloud storage smooth and reliable.

Everabyte applies strong encryption and strict access controls to keep your data secure in the cloud. Only authorized users can access your files, and all activity can be monitored through the platform so you stay in control of how your data is used.

You remain the full owner of all data stored in Everabyte. Our role is to provide secure, reliable cloud infrastructure and tools, while you decide what to store, who can access it, and when it should be deleted – Your Data. Your Rules. Our Protection.

Yes. Everabyte lets you define user roles, set permissions on folders or projects, and share files through secure links. You can grant or remove access at any time so that individuals, teams, or external partners only see what they need.

Two layers of encryption protect your stored files — application-level encryption before storage, and storage-level encryption at rest. Direct access to stored objects does not reveal the original file contents. Your decryption key remains under your control: Everabyte services cannot use it or access decrypted stored files without an operation authorized by you.

Your recovery passphrase enables you to restore your encrypted files through Everabyte's secure recovery process. If you lose your credentials and your recovery passphrase, we may not be able to restore access to your account. Back up your recovery passphrase somewhere safe, separate from your devices.

Your files are stored in the region selected for your account — London by default for individuals. Everabyte offers 12 storage regions across Europe, North America, and Asia-Pacific.

Everabyte is built on redundant cloud infrastructure to help protect your data against hardware failures and other issues. Multiple copies of your data are kept across the system so that a single failure does not mean losing your files.

Everabyte is engineered for high availability with a 99.99% uptime SLA (contractual target and service credits, see our Terms), so your files are accessible whenever you need them. Even during peak times or unexpected events, the platform is designed to keep your storage online and responsive.

Everabyte is built to scale, so adding more data or users does not require new hardware on your side. The platform automatically allocates the resources it needs to keep performance stable as your storage usage increases.

Everabyte offers flexible pricing plans for individuals, startups, and businesses, based on the amount of storage and features you need. You only pay for the capacity and capabilities you use, so you can start small and upgrade as your data grows.

Yes. You can start with a free trial to test Everabyte cloud storage with your own files and workflows. This allows you to explore the interface, security controls, and performance before choosing a paid plan.

You can change your Everabyte plan as your needs evolve. If you need more storage or additional users as your startup or business grows, you can upgrade; if your requirements decrease, you can adjust your plan to match.

Everabyte prices are displayed in US dollars by default, and the website automatically shows EUR, GBP, CHF, or CAD pricing based on your region, so you can review plans in your local currency before subscribing.

Startups use Everabyte to centralize project files, product documents, and client assets in one secure workspace. Teams can collaborate across locations, manage permissions by role, and scale storage quickly as the company grows without investing in physical servers.

Businesses move to Everabyte to reduce hardware costs, simplify data management, and improve security and resilience. Cloud storage provides scalable capacity, remote access, and professional-grade protection that are difficult and expensive to maintain with traditional on-premises storage alone.

Yes. Everabyte is built for teams as well as individuals: shared workspaces, role-based permissions, and centralized file management let administrators organize members and control who can access what.

A dedicated application environment with its own isolated PostgreSQL instance, fully managed by Everabyte. Your application services and database run separately from other companies' instances. It is optional on EverBlaze Start and Scale, can be included in EverBlaze Ultra enterprise configurations, and is available on request.

Yes. A Managed Private Environment includes your own PostgreSQL instance, hosted inside your dedicated environment with its own persistent database storage. On the shared platform, PostgreSQL is centrally operated by Everabyte with logical tenant isolation between companies.

No. Customers do not receive root, SSH, hypervisor or Proxmox access. Everabyte operates, secures, updates and monitors the environment; your team keeps using the normal application interface.

No. White Label (branding, domain, support identity) and a Managed Private Environment are independent options — each is arranged under its own conditions.

Yes, on eligible EverBlaze plans: up to 1 Gbps of shared network capacity is included, whether or not you purchase a Managed Private Environment. It is a shared capacity ceiling, not a guaranteed dedicated throughput commitment.

Enhanced network capacity, from 2 Gbps up to 100 Gbps, is an optional paid service available on request, subject to technical feasibility, region, architecture and infrastructure availability. Pricing is on request and activation is never automatic.

No. Network capacity (Gbps) is the possible transfer speed; data transfer (TB/month) is a monthly volume allowance; storage (TB) is allocated capacity; and CDN is a separate delivery service. These resources are not interchangeable.

It is an EverBlaze option: available on request on Start and Scale, and it can be included in Ultra enterprise configurations as part of the agreed configuration. It is not offered on EverSpark or EverStream plans.

Database backup management and restoration are part of the managed service for activated Managed Private Environments. Backup frequency, retention and recovery procedures are defined in your service agreement — your team does not manage database infrastructure.

Everabyte manages the recovery process for your environment. The steps and recovery time depend on the nature of the incident and the recovery arrangements included in your agreement. A private environment provides application and database isolation; it does not automatically include redundant servers, instant failover or a separate disaster recovery site.

No — not by itself. A Managed Private Environment is an isolation service: it separates your application and database from other companies. High availability requires redundancy and, where implemented, failover, and depends on the contracted service. Isolation and availability are different things.

Not necessarily. The environment is a dedicated virtual machine; the underlying physical host can still be shared with other virtual machines. Physical server exclusivity applies only if it is explicitly contracted.

No. Everabyte provides one Partner Program. Reseller, MSP, OEM-style integration and technology integration are use cases within the same program: businesses manage their own customers and build services on Everabyte infrastructure.

White Label customizes Everabyte for your own organization — your branding, domain, users and configuration. Everabyte Partner lets you manage your own customers and build a commercial service on Everabyte infrastructure. White Label capabilities are included with the Partner Program.

Everabyte Partner is one program for businesses that want to manage their own customers and build or resell cloud services on Everabyte infrastructure. Partners control their customer relationships, packages and retail pricing.

Everabyte Partner starts with 25 TB of committed storage capacity and a minimum 12-month agreement. Your committed capacity can be shared across your entire customer base — you do not need 25 TB per customer.

Partner pricing is based on committed storage: 15% from 25–99 TB, 20% from 100–199 TB, 25% from 200–499 TB and 30% from 500 TB. The applicable discount continues at annual renewal as long as you maintain the corresponding committed storage tier.

There is no fixed customer account limit. Your Partner environment can scale as your customer base, storage usage and infrastructure requirements grow. Additional infrastructure resources may be billed separately when required.

Yes. Partners can request custom integrations, workflows and platform functionality. Custom development is evaluated individually and scoped and quoted separately. Development, implementation and ongoing maintenance fees may apply.

Every Partner environment includes 1 Gbps standard network capacity. Optional paid infrastructure includes Dedicated Compute for greater application performance and isolation, enhanced network capacity from 2 Gbps to 100 Gbps, and Partner CDN. When Partner CDN is activated, it applies across the Partner environment and benefits all customers managed under it. Higher network capacity does not automatically increase your storage or monthly transfer allowance.

Yes. The Partner Program gives you the rights and tools to resell Everabyte-based cloud storage services to your own customers and to define your own retail pricing.

Yes. Partner discounts are recurring commercial rates, not first-year promotions. Your applicable discount continues at each annual renewal as long as you maintain the corresponding committed storage tier — for example, a Partner at 100 TB keeps the 20% rate at renewal.

When your committed capacity reaches a higher tier (100 TB → 200 TB → 500 TB), your account can become eligible for the corresponding Partner discount (20% → 25% → 30%) according to the terms of your Partner agreement, at capacity increase or at renewal.

Partner pricing is based on committed capacity. If your commitment moves to a lower tier at renewal, your pricing is adjusted to the corresponding tier.

Yes. Partners control their retail pricing, packages and commercial offers. Everabyte Partner pricing applies to the infrastructure layer you build on.

Yes. The Partner environment is designed for it: create customer Companies, manage Individual users, allocate storage and centralize management from one place.

Yes, as the storage and platform infrastructure behind your backup service. Everabyte integrates with compatible backup workflows through APIs; check with our team for your specific use case.

Yes. Full White Label is included with the Everabyte Partner agreement — your logo, colors, domain, portal and support identity, with no separate branding fee.

Not automatically. White Label alone is intended primarily for organizations customizing Everabyte for their own use. Reselling and managing external customers requires Everabyte Partner.

Yes. Full White Label is included with the Partner Program: partners can use their own domain, logo, colors, customer portal and support identity. White Label alone also includes these capabilities for organizations using Everabyte for their own needs.

Yes. SSO, custom dashboards, internal integrations, automation and organization-specific functionality can be requested. Each request is evaluated individually based on technical feasibility, security, scope and long-term maintainability. Custom development is not free of charge: development, implementation and ongoing maintenance fees may apply.

Yes, as an optional paid infrastructure service. Dedicated Compute provides dedicated CPU and RAM resources for greater application performance and workload isolation within Everabyte infrastructure. It is not a bare-metal recovery or disaster recovery feature.

1 Gbps standard network capacity is included. Enhanced network capacity from 2 Gbps to 100 Gbps is available on request as a paid option, depending on architecture, region, workload and infrastructure availability.

No. Higher network capacity improves peak transfer performance and concurrent throughput. It does not automatically increase your storage or your monthly data transfer allowance, which are separate quotas.

Partner CDN is an optional paid service, billed separately according to the applicable CDN pricing and usage model. When a Partner activates it, CDN is enabled across the Partner environment and benefits all customers managed under that Partner — there is no per-customer activation.

Yes. You can upload your existing files at any time — in bulk through the web app or with compatible tools. For large migrations, our team can help you plan the move.

Yes. Your files remain downloadable at any time, and you can request an export of your personal data under UK GDPR. No lock-in: leaving is as simple as moving your files.